Index

Director’s Report…………………………………………………………………………………..3

An Average Day in the Greendale Public Library in the Year 2003………………………………4

Circulation………………………………………………………………………………………….5

Library Visits……………………………………………………………………………………….7

Electronic Resources………………………………………………………………………………..7

Reference…………………………………………………………………………………………….8

The Collection………………………………………………………………………………………9

Budget………………………………………………………………………………………………12

Library Board………………………………………………………………………………………..14

Staffing………………………………………………………………………………………………15

The Greendale Public Library Foundation, Inc……………………………………………………..16

Volunteers……………………………………………………………………………………………16

Community Involvement…………………………………………………………………………….17

Major Accomplishments in the Year 2003………………………………………………………….18

DIRECTOR’S REPORT

How valuable to learn from our children that one of the best things to do in life is laugh, laugh, laugh. Our 2003 summer reading theme taught us that even in stressful and trying times we must take the time to appreciate the all that we have and praise all the good things that we do.

In 2003, for the second straight year, the Library staff was challenged to provide the same or better library service without an increase in our budget. Maintaining services on a shrinking budget is a challenge faced by all government entities, but a service organization like ours struggles with the desire to provide a level of service for which we no longer have the funds to support.

And each day, we are challenged to provide those services because the public still requests a level of services from our library that challenges our staff each day. Adopting new strategies to provide that service has become a way of life in our library.

The staff of the Greendale Public Library is committed to providing the best service it can and it is our hope that every resident will take advantage of the opportunities provided by a free and accessible public library.

Sincerely,

Gary Warren Niebuhr

Library Director

AN AVERAGE DAY IN THE GREENDALE PUBLIC LIBRARY IN THE YEAR 2003

Number of Days Open to the Public = 338

Average Number of Customers per Day = 465

Average Number of Items Circulated per Day = 686

Average Number of In Person Reference Questions Answered per Day = 35

Average Number of Telephone Reference Questions Answered per Day = 11

Average Number of Reserves Entered per Day by Staff= 20

Average Number of Directional Questions Answered per Day = 31

Average Number of Electronic Resource Users per Day = 31

CIRCULATION

In 2003, the Library saw a decline in circulation which found us 10,992 items behind 2002 by September. By the end of the year, a balance had been achieve with our relationship with the new Franklin Library, and the total difference between 2002 and 2003 ended up being a –7,246 items. For the sixth time in its history, the Library circulated over 200,000 items, and 2003 was the third best circulation year in the history of our Library.

Month	AnnualDiff	Difference	2003	2002	2001	2000	1999

January	-1618	-1,618	19,297	20915	19096	17,741	16155
February	-2,240	-622	18,388	19010	18232	18,117	16860
March	-4,024	-1,784	19,546	21,330	20,350	18,773	17847
April	-5,586	-1,562	18,469	20031	17772	17,060	17497
May	-6,852	-1,266	17,199	18465	18399	16593	16215
June	-7,906	-1,054	21,271	22325	23542	20,789	21,527
July	-8,343	-437	23,571	24008	24450	21,093	20,125
August	-10,782	-2,439	18,286	20725	22078	18,259	17,778
September	-11,373	-591	17,802	18393	17644	15,618	15,951
October	-11,211	162	18,302	18140	20110	17209	17331
November	-10,991	220	17,009	16789	18113	16010	16629
December	-10,085	906	15,218	14312	14665	12743	12364
Remote Circs	-7,767	2,318	7,151	4833	0	0	0
			231,509	239276	234451	210005	206279

Here are our annual circulation totals in rank order.

Year	Annual Circulation	All-time rank
	4634670
2002	239276	1
2001	234451	2
2003	231509	3
2000	210005	4
1999	206279	5
1992	202728	6
1998	199098	7
1993	193868	8
1997	193485	9
1991	189397	10
1995	183950	11
1994	183321	12
1996	176047	13
1990	149476	14
1985	135835	15
1989	134629	16
1986	131991	17
1987	131401	18
1988	129564	19
1984	128935	20
1983	127332	21
1982	125625	22
1981	124032	23
1979	121539	24
1978	121539	25
1980	120886	26
1977	109660	27
1976	86494	28
1975	73862	29
1974	37935	30

Here are the best circulation months in the history of the library. First, the best individual month total in the history of the library.

Month	Total Circulation

January	2002 = 20,915
February	2002 = 19,010
March	2002 = 21,330
April	2002 = 20,031
May	2002 = 18465
June	2001 = 23,542
July	2001 = 24,450
August	2001 = 22,078
September	2002 = 18,393
October	2001 = 20,110
November	2001 = 18,113
December	1990 = 20,176

Here are the top circulation monthly totals in the history of the library.

Month Circ	All-time rank

24450(07/01)	1
24008(07/02)	2
23546(7/92)	3
23571(07/03)	4
23542(06/01)	5
22325(06/03)	6
22078(08/01)	7
21527(6/99)	8
21312(7/91)	9
21271(06/03)	10

LIBRARY VISITS

Circulation is not the only measurement of a library’s activity. Here is a chart showing the number of customers who visited our library in the year 2003.

Library Visits		2003

Month	Number	Days	Daily Average
January	12985	30	432.8333
February	12715	28	454.1071
March	13618	31	439.2903
April	12577	29	433.6897
May	12046	28	430.2143
June	14271	25	570.84
July	15558	25	622.32
August	14066	25	562.64
September	12426	29	428.4828
October	13700	31	441.9355
November	12212	29